Business Hours
- Sales/Customer Service/Tech Support: 9:00 AM - 5:00 PM ET, Monday - Friday. You can call us toll-free at 786-397-3124.
Payment Methods
- Credit Card – We accept MasterCard, Visa, Discover, and American Express for customers in the U.S. and Canada.
- Bad Credit No Problem: We offer open accounts through ACIMA please feel free to review there terms and conditions.
- Open Account – Upon approval, open accounts are available through third-party providers (Affirm or Acima). Open accounts are also granted to public schools, hospitals, and government agencies with a hardcopy purchase order. Terms are Net 30 days from the invoice date. We reserve the right to charge interest at a rate of 1.5% per month, or the maximum allowed by law, on overdue balances.
- Amazon Pay, PayPal, or Apple Pay – PayPal payments are available only to registered and verified PayPal buyers, with shipping to the bill-to address on file with PayPal. If you don’t have a PayPal account, you can register at www.paypal.com.
Sales Tax
We are required by law to collect sales tax in applicable U.S. states. Customers who submit valid tax-exempt certificates will not be charged sales tax.
Order Changes/Cancellations
After placing an order, you will receive an email confirmation. Once your order ships, a tracking number and shipment details will be provided. If you don't see these emails, check your spam folder.
Returns
If the product you purchased doesn't suit your needs, you may return it in new condition within 30 days for a refund, minus return shipping charges. Please review the following terms:
Merchandise Returns Terms and Conditions
- Products may be returned in new, pristine condition within 30 days for a full refund.
- Email or call us to request a Return Authorization (RA) number.
- Returns should be securely packed and insured by the customer. Return shipping fees are the customer's responsibility, except in the following cases:
- Damaged Products – Report any damage within 30 days. We will provide a prepaid return label and replace the parts immediately. Please retain all original packaging until the claim is resolved.
How to Make a Return
You can initiate a return through your online account or by contacting us directly. Most returns are processed within 1-2 business days.
Non-returnable Products
- Special order items.
- Products showing signs of use (scratches, mounting marks, odors, dirt, etc.).
- Speakers with burned voice coils.
Warranty – Defective Merchandise
- Limited Warranty – New products are warranted to be free from defects in material and workmanship for 30 days from the shipment date.
- Disclaimer – No other warranties are expressed, and any implied warranties are limited to the same duration as the limited warranty.
- Remedy – At our discretion, we may repair, replace, or refund defective products, provided they are returned with a copy of the invoice and an explanation of the defect. We do not refund products that have been mishandled or misused.
- Intellectual Property
- All content on this website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. Copying, reproducing, or distributing any content without our prior written consent is prohibited, unless Audio Electronic Warehouse is properly cited as the source.
- Privacy and Security
- We are committed to protecting the privacy and security of our customers' information. Please refer to our Privacy Policy for more details on how we handle and safeguard your personal data.
- Applicable Law
- These terms and conditions are governed by the laws of the State of California, United States. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in California.
- By using our website and making purchases through our platform, you agree to these terms and conditions in their entirety. If you have any questions or concerns, please feel free to contact us.
- Thank you for choosing Audio Electronic Warehouse!